At CyberJoy Loft, we provide digital gaming products and services delivered electronically.

Because our products are digital goods, no physical shipment is required.

This Shipping Policy explains how digital products are processed and delivered after purchase.

1. Digital Delivery Policy

All products purchased through CyberJoy Loft are digital products, including but not limited to:

  • Game currency top-ups
  • Virtual game credits
  • Digital game packages
  • In-game virtual items
  • Other gaming-related digital services

Products are delivered electronically through supported digital fulfillment methods.

No physical products will be shipped to customers.

2. Order Processing Time

After successful payment confirmation, orders are generally processed within:

Instant delivery to several minutes

In some cases, processing may take longer due to:

  • Payment verification
  • Game server conditions
  • Platform processing requirements
  • High-volume order periods
  • Additional security checks

CyberJoy Loft will make reasonable efforts to complete orders as quickly as possible.

3. Delivery Methods

Depending on the selected product, digital delivery may be completed through:

3.1 Direct Account Top-Up

For supported games, purchased credits or items may be delivered directly to the customer’s provided game account.

Customers must provide accurate information, including:

  • Player ID
  • Server information
  • Region details
  • Required account information

3.2 Digital Activation or Redemption

Some products may require customers to redeem digital codes or complete activation steps through the applicable game platform.

Customers are responsible for following provided instructions.

3.3 Other Electronic Delivery Methods

Certain digital products may be delivered through alternative electronic methods depending on product requirements.

4. Delivery Confirmation

After successful fulfillment, customers may receive:

  • Order completion confirmation
  • Delivery notification
  • Transaction record

Customers should keep their order information for future reference.

5. Delivery Delays

Although we aim to provide fast delivery, delays may occasionally occur due to circumstances beyond our control, including:

  • Game publisher maintenance
  • Server downtime
  • Payment provider delays
  • Regional restrictions
  • Incorrect customer information

If an order is delayed, customers should contact our support team for assistance.

6. Failed Delivery

If a digital product cannot be successfully delivered, customers should contact us with:

  • Order number
  • Purchase email
  • Game information
  • Player ID
  • Description of the issue

Our team will review the order status and may provide:

  • Re-delivery
  • Alternative fulfillment
  • Refund according to our Refund Policy

7. Customer Responsibility

Customers are responsible for ensuring that all information provided during checkout is accurate.

This includes:

  • Correct game selection
  • Correct account ID
  • Correct server or region
  • Correct product selection

CyberJoy Loft is not responsible for failed delivery caused by incorrect information provided by customers.

8. Third-Party Game Platforms

CyberJoy Loft provides digital gaming-related services but is not affiliated with or controlled by third-party game publishers unless explicitly stated.

Delivery availability may depend on:

  • Game publisher policies
  • Platform restrictions
  • Regional availability

9. Contact Us

If you have questions regarding your order delivery, please contact us:

Company Name:
Pinebrook Trading Limited

Email:
Support@cyberjoyloft.com

Address:
RM 06, 26TH FLOOR, WORKING VIEW COMM BUILDING, 21 YIU WAH STREET, CAUSEWAY BAY, HONG KONG