At CyberJoy Loft (“we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you access our website:

cyberjoyloft.com

or use our digital gaming products and services.

By using our Website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Company Information

CyberJoy Loft is operated by:

Legal Company Name:
Pinebrook Trading Limited

Registered Address:
RM 06, 26TH FLOOR, WORKING VIEW COMM BUILDING, 21 YIU WAH STREET, CAUSEWAY BAY, HONG KONG

Contact Email:
Support@cyberjoyloft.com

2. Information We Collect

To provide digital gaming services and process orders, we may collect the following categories of information.

2.1 Personal Information

When you place an order or contact us, we may collect:

  • Name
  • Email address
  • Contact information
  • Billing information
  • Customer support communications

2.2 Gaming Information

Because our services involve digital gaming products, we may collect information necessary to complete transactions, including:

  • Game account ID
  • Player ID
  • Server information
  • Region information
  • Game-related account details provided by customers

This information is used only for order processing and service fulfillment.

2.3 Payment Information

Payments are processed through secure third-party payment providers.

CyberJoy Loft does not directly store complete payment card information such as:

  • Full credit card numbers
  • Card security codes
  • Bank account credentials

Payment information is handled according to the privacy and security policies of the applicable payment service providers.

2.4 Technical Information

When you visit our Website, we may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage data
  • Cookies and similar technologies

This information helps us maintain website security, improve performance, and enhance user experience.

3. How We Use Your Information

We use collected information for purposes including:

3.1 Order Processing

To:

  • Process purchases
  • Verify transactions
  • Deliver digital products
  • Provide customer support

3.2 Service Improvement

To:

  • Improve website functionality
  • Analyze customer preferences
  • Optimize user experience
  • Develop better services

3.3 Security and Fraud Prevention

To:

  • Detect suspicious transactions
  • Prevent unauthorized activities
  • Protect customers and our business

3.4 Communication

We may use your contact information to:

  • Send order confirmations
  • Provide delivery updates
  • Respond to customer inquiries
  • Provide important service notifications

4. How We Share Information

We do not sell, rent, or trade your personal information.

We may share information only when necessary with trusted third parties, including:

4.1 Payment Providers

Payment service providers may process transaction information to:

  • Complete payments
  • Verify transactions
  • Prevent fraud

4.2 Service Providers

We may work with third-party providers that support:

  • Website hosting
  • Website security
  • Analytics services
  • Customer support systems
  • Order processing

These providers are permitted to use information only for providing services to us.

4.3 Legal Requirements

We may disclose information when required by:

  • Applicable laws
  • Legal processes
  • Government authorities
  • Fraud prevention requirements

5. Cookies and Tracking Technologies

CyberJoy Loft uses cookies and similar technologies to improve website functionality.

Cookies may help us:

  • Remember user preferences
  • Maintain shopping cart functionality
  • Understand website usage
  • Improve website performance

You may adjust your browser settings to control cookie usage. However, disabling cookies may affect certain website features.

6. Data Security

We implement reasonable technical and organizational measures to protect personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

However, no internet transmission method can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions
  • Provide customer support
  • Meet legal and accounting requirements
  • Prevent fraud

When information is no longer required, we will securely delete or anonymize it where appropriate.

8. Third-Party Links

Our Website may contain links to third-party websites, including:

  • Game publisher websites
  • Payment provider websites
  • External service platforms

CyberJoy Loft is not responsible for the privacy practices or content of third-party websites.

Customers should review the privacy policies of those external services separately.

9. Children’s Privacy

CyberJoy Loft does not knowingly collect personal information from children below the age required by applicable laws.

If you believe that a child has provided personal information without appropriate permission, please contact us and we will take reasonable steps to address the situation.

10. Your Privacy Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including:

  • Accessing your information
  • Requesting correction of inaccurate information
  • Requesting deletion of information
  • Objecting to certain processing activities

To exercise these rights, please contact us using the information below.

11. International Data Transfers

Because our services may involve customers and service providers from different countries, your information may be processed or stored in locations outside your country of residence.

We take reasonable steps to ensure appropriate protection of personal information during such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

We encourage customers to review this Privacy Policy periodically.

13. Contact Us

If you have questions regarding this Privacy Policy or how we handle personal information, please contact us:

Company Name:
Pinebrook Trading Limited

Email:
Support@cyberjoyloft.com

Address:
RM 06, 26TH FLOOR, WORKING VIEW COMM BUILDING, 21 YIU WAH STREET, CAUSEWAY BAY, HONG KONG