At CyberJoy Loft, we are committed to providing reliable and efficient digital gaming services.

Because our products are digital goods delivered electronically, our refund and cancellation policy differs from traditional physical products.

By purchasing from CyberJoy Loft, you acknowledge and agree to the terms described below.

1. Digital Product Policy

All products available on CyberJoy Loft are digital gaming products, including but not limited to:

Game currency top-ups
Virtual credits
Digital game packages
In-game items
Other electronic gaming services

Due to the nature of digital products, completed transactions cannot generally be returned or exchanged after successful delivery or activation.

Once a digital product has been successfully delivered to the customer’s game account or provided through the applicable delivery method, the transaction is considered completed.

2. Before Completing Your Purchase

Before placing an order, customers are responsible for verifying:

Correct game title
Correct server or region
Correct player ID/account information
Correct product quantity
Compatibility of the purchased product

CyberJoy Loft is not responsible for unsuccessful delivery caused by incorrect information provided by customers.

If you notice incorrect information immediately after placing an order, please contact our support team as soon as possible.

We will make reasonable efforts to assist before the order is processed.

3. Eligible Refund Situations

A refund request may be considered in the following situations:

3.1 Failed Delivery

If we are unable to successfully complete the delivery of your purchased product due to an issue within our service system, you may request assistance.

Examples include:

Payment completed but product not delivered
System error preventing delivery
Technical issue caused by our platform

After verification, we may provide:

Re-delivery of the purchased product
Alternative fulfillment solution
Refund to the original payment method

3.2 Duplicate Transactions

If the same order is accidentally processed multiple times due to a technical issue, customers may contact us for review.

Verified duplicate payments may be refunded.

3.3 Incorrect Product Delivery

If the delivered product does not match the purchased item due to an error caused by CyberJoy Loft, we will investigate and provide an appropriate resolution.

Possible solutions include:

Correct product replacement
Additional fulfillment
Refund where applicable

4. Non-Refundable Situations

Refunds generally cannot be provided in cases including:

4.1 Successfully Completed Delivery

When the digital product has already been successfully delivered or activated, refunds are normally unavailable.

4.2 Incorrect Customer Information

Refunds may not be available if the issue resulted from incorrect information provided by the customer, including:

Incorrect Player ID
Incorrect server selection
Incorrect account details
Wrong game selection

4.3 Change of Mind

Because digital products are processed immediately after payment confirmation, cancellation requests due to personal preference or change of mind may not be accepted after fulfillment begins.

4.4 Account Restrictions

CyberJoy Loft is not responsible for restrictions, bans, suspensions, or limitations imposed by third-party game publishers.

Customers should ensure their accounts comply with applicable game rules.

5. Failed Recharge Resolution Process

If your recharge or digital delivery fails, please follow the steps below:

Step 1: Contact Customer Support

Provide:

Order number
Purchase email address
Game name
Player ID/account information
Description of the issue
Supporting screenshots if available

Step 2: Order Verification

Our team will review:

Payment status
Order information
Delivery records
System logs

Step 3: Resolution

Depending on the situation, we may provide:

Replacement Delivery

If the order was not successfully delivered, we may attempt to complete the original transaction.

Alternative Solution

If technical limitations prevent the original delivery method, we may provide an alternative fulfillment option.

Refund

If fulfillment cannot be completed, an eligible refund will be processed according to the circumstances.

6. Refund Processing

Approved refunds will be processed to the original payment method whenever possible.

Processing times may vary depending on:

Payment provider
Bank processing time
Card issuer policies

Customers will receive confirmation once the refund has been initiated.

7. Chargebacks and Payment Disputes

If you experience any issue with your order, we encourage you to contact CyberJoy Loft customer support first.

Our team will make reasonable efforts to investigate and resolve order-related issues.

Unauthorized chargebacks or payment disputes may delay resolution while transaction information is reviewed.

8. Third-Party Services

CyberJoy Loft provides digital gaming-related services but is not responsible for interruptions, restrictions, or changes caused by third-party game publishers or platforms.