Welcome to CyberJoy Loft (“we”, “our”, or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, services, and digital products available at cyberjoyloft.com (the “Website”).

By accessing our Website, placing an order, or using our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our Website or purchase our products.

1. Company Information

CyberJoy Loft is operated by:

Legal Company Name: Pinebrook Trading Limited
Registered Address: RM 06, 26TH FLOOR, WORKING VIEW COMM BUILDING, 21 YIU WAH STREET, CAUSEWAY BAY, HONG KONG
Email: Support@cyberjoyloft.com

We provide digital gaming-related products and services, including but not limited to:

  • Game currency top-ups
  • Virtual game credits
  • Digital gaming packages
  • In-game virtual items
  • Other digital gaming-related products

2. About Our Services

CyberJoy Loft provides digital gaming recharge services that allow customers to purchase virtual gaming products and receive digital delivery through supported methods.

Our products are digital goods and do not involve physical shipment or delivery.

Depending on the selected product and game platform, purchased items may be delivered through:

  • Direct account top-up
  • Digital activation process
  • Game-specific redemption method
  • Other electronic delivery methods provided during purchase

Delivery availability may vary depending on the selected game, platform, region, and product requirements.

3. User Eligibility

By using our Website, you confirm that:

  • You are legally capable of entering into a binding agreement.
  • You are at least the minimum legal age required in your jurisdiction.
  • The information you provide during purchase is accurate and complete.
  • You have authorization to use the payment method provided.

If you are purchasing products for another person, you are responsible for ensuring that the recipient information is accurate.

4. Account and Order Information

Customers may be required to provide certain information necessary for order fulfillment, including but not limited to:

  • Game account information
  • Player ID
  • Server information
  • Region information
  • Contact information

Customers are responsible for ensuring that all submitted information is accurate.

CyberJoy Loft is not responsible for delays, failed delivery, or losses caused by incorrect, incomplete, or outdated information provided by customers.

5. Digital Products and Delivery

All products sold on CyberJoy Loft are digital products.

After successful payment verification, we will process your order and provide delivery according to the selected product requirements.

Delivery times may vary due to:

  • Payment verification procedures
  • Game platform processing time
  • Server availability
  • Technical issues
  • Incorrect customer information

We will make reasonable efforts to complete all orders promptly.

6. Product Availability

Although we strive to maintain accurate product information, product availability may change due to:

  • Game publisher updates
  • Platform restrictions
  • Regional limitations
  • Technical changes

CyberJoy Loft reserves the right to modify, suspend, or discontinue any product or service without prior notice.

7. Payment and Transaction Security

All payments must be completed through the available payment methods provided on our Website.

We reserve the right to:

  • Verify payment information
  • Delay processing suspicious transactions
  • Cancel orders associated with suspected fraud
  • Request additional verification information when necessary

Customers agree not to use unauthorized payment methods or engage in fraudulent activities.

8. Refund and Cancellation Policy

Due to the nature of digital products, completed deliveries generally cannot be cancelled or refunded once the purchased product has been successfully delivered or activated.

Refund requests may be considered in situations including:

  • Failure to deliver the purchased product
  • Technical errors caused by our service
  • Duplicate transactions caused by system issues

Customers should contact our support team before initiating payment disputes or chargebacks.

Each refund request will be reviewed individually based on order status and delivery records.

9. Failed Delivery and Resolution

If a purchased digital product cannot be delivered successfully, customers should contact our support team with:

  • Order number
  • Purchase email
  • Game information
  • Relevant screenshots or evidence

We will investigate the issue and may provide:

  • Product replacement
  • Alternative delivery solution
  • Refund according to the circumstances

10. User Responsibilities

Customers agree that they will not:

  • Provide false account information
  • Use stolen payment methods
  • Attempt fraudulent transactions
  • Abuse refund or dispute procedures
  • Use our services for illegal purposes

CyberJoy Loft reserves the right to refuse service or restrict access when misuse or fraudulent behavior is identified.

11. Third-Party Games and Platforms

CyberJoy Loft is an independent digital service provider.

We are not affiliated with, endorsed by, or officially connected to any third-party game developers, publishers, or platforms unless explicitly stated.

All trademarks, game names, logos, and related intellectual property belong to their respective owners.

Customers acknowledge that the use of third-party game products may also be subject to the rules and policies of the relevant game publishers.

12. Intellectual Property Rights

All content displayed on CyberJoy Loft, including but not limited to:

  • Website design
  • Logos
  • Text
  • Graphics
  • Images
  • Branding materials

is protected by applicable intellectual property laws.

Customers may not copy, reproduce, distribute, or commercially exploit any Website content without prior written permission.

13. Limitation of Liability

CyberJoy Loft shall not be responsible for losses or damages resulting from:

  • Third-party game service interruptions
  • Game publisher policy changes
  • Incorrect customer information
  • Unauthorized access to customer accounts
  • Events beyond our reasonable control

Our responsibility is limited to the value of the specific transaction involved.

14. Modification of These Terms

We reserve the right to update or modify these Terms at any time.

Changes will become effective once published on this page.

Customers are encouraged to review these Terms periodically.

15. Governing Law

These Terms shall be governed and interpreted according to the laws of: Italy.

Any disputes arising from these Terms shall be resolved through appropriate legal procedures under applicable laws.

16. Contact Us

If you have questions regarding these Terms, please contact us:

Email: Support@cyberjoyloft.com

Company:
Pinebrook Trading Limited

Address:
RM 06, 26TH FLOOR, WORKING VIEW COMM BUILDING, 21 YIU WAH STREET, CAUSEWAY BAY, HONG KONG